CIS-ITSM Certification Test Answers, Test CIS-ITSM Assessment

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q150-Q155):

NEW QUESTION # 150
When a Service Desk again shares a "How to' item with a customer what type of record is being shared?

A. Knowledge article
B. How to document
C. Information item
D. Content object

Answer: A

NEW QUESTION # 151
A Knowledge Article can be associated with multiple Knowledge Bases.

A. False
B. True

Answer: A

Explanation:
Explanation
A knowledge article can be associated with only one knowledge base.

NEW QUESTION # 152
Where can a change manager define the interval frequency for unauthorized change detection?

A. Unauthorized Change Properties module
B. Unauthorized change flow
C. The ci.change.unplanned business rule
D. Event Processing Properties module

Answer: A

NEW QUESTION # 153
Which of the following represents a benefit of implementing Knowledge Management?

A. Provide continous feedback loops to improve staff efficiency
B. Automatic routing of Incidents to the appropriate Assignment Group
C. Proactively suggest Knowledge Articles to users at key points in a process
D. Deflecting the creation of Incidents so users may help themselves with common issues

Answer: D

Explanation:

NEW QUESTION # 154
Which plugin should be installed to enable creating known error articles from problems?

A. com.snc.known_error.problem.madrid.knowledge
B. com.snc.best_practice.knowledge
C. com.snc.best_practice.problem.knowledge
D. com.snc.best_practice.problem.madrid.knowledge

Answer: D

NEW QUESTION # 155
......

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CIS-ITSM Certification Test Answers, Test CIS-ITSM Assessment

Test CIS-ITSM Assessment - Real CIS-ITSM Exam Answers

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q150-Q155):

Quiz 2025 ServiceNow CIS-ITSM: Perfect Certified Implementation Specialist - IT Service Management Certification Test Answers

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